Customer Reviews of Airco Heating & Cooling Ltd.

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Right from the first contact with Airco, the experience was very positive. The staff are professional, knowledgeable and friendly. They instill confidence. They maintained good communication and were always on time. When we initially discussed how the heat pump would be installed, Dan listened carefully and advised wisely. The installers, Jeanne and Matt, were very competent and friendly. They were respectful while working in our home. They worked hard to place the outside unit so the inside pipes are neat and compact, allowing for the basement walls to be finished in the future. They completed the installation earlier than the estimated time. We are very happy with the heat pump and highly recommend this company.

Ray Avatar
Ray
10/06/2022

I was impressed with Airco from the initial site visit. Dan was on time and good communication leading up to the meeting. Dan communicated options to me and also provided his recommendations. Quote was recieved shortly after the site meeting. The furnace and Heat pump that we ordered took a bit longer to arrive than expected (like all orders around the world right now). Will and Jordan, the two installers, completed the install within the time frame I was told and they did a great job! My family is very happy with the install and the upgrade to our heating/cooling system. I highly recommend this crew and this company. These are large expenses to have done to your home. Dont cheap out, as you get what you pay for. These guys have great reviews for a reason. I have no problem recommending this company and will use them for future needs within their field of work. Many thanks from everyone in my household.

Dana B. Avatar
Dana B.
9/01/2022

William who was my sale guy as well as installer. He is awesome and extremely knowledgeable. He is very honest, truthful and genuine. The work is perfection. He never pushed me into buying. Gave me all pros and cons and willing to answer questions. Dan helped me too apply for rebate. Daikin system is just fantastic. Now with heat wave it is very comfortable. Very quite does not wake my neighbours. The warranty for Daikin is very good. Airco provides three years labour warranty. They stand by their work and product. I very strongly recommend.

Ramani R. Avatar
Ramani R.
7/27/2022

I can't say enough good things about Dan and his Team at Airco. They were professional, on time, and extremely efficient with the installation of our new A/C. I would highly recommend Airco to anyone that is looking for top notch service. Thanks again and cheers to a cool summer with our new A/C.

Jen &. Avatar
Jen &.
7/26/2022

The people at AIRCO were a pleasure to deal with. During every step of the process they were professional, friendly and knowledgeable. Dan did the initial quote and was very thorough in his explanations of what would be done for the price quoted as well as letting us know what rebates we would be eligible for. William and Jordan did the installation of our new furnace, heat pump and thermostat. they were always respectful of our home when they were inside and friendly when explaining what they were doing at each stage of the job. It's been a month since the install and everything is working smoothly. I would highly recommend this team for any HVAC work that you need done.

billcunliffe1 Avatar
billcunliffe1
7/17/2022

Professional, polite, responsible! Did a great job!Services: Heating system maintenance, A/C system repair

li F. Avatar
li F.
7/08/2022

This is the third time dealing with Airco and certainly won’t be the last. Professional in arranging the service and professional and knowledgeable in performing the repairs.

Terry M. Avatar
Terry M.
7/01/2022

These folks never disappoint. Extremely easy to work with

jason b. Avatar
jason b.
6/29/2022

Finally, I found a great HVAC company! After really bad experiences with 2 previous "name" companies. It was so refreshing to have a company that shows up on time. To perform the annual service on our heat pump. Our tech was really fantastic. Was so informative answering my multitude of questions. Without hesitation I strongly recommend Airco.

Wayne B. Avatar
Wayne B.
6/25/2022

Wow what a great experience! I would highly recommend Airco Heating and Cooling Ltd. for all your household HVAC needs. Dan quoted the job with blaring difference to others in the industry, very knowledgeable and willing to share that knowledge. William did the install and is extremely detail oriented and customer centric, a true professional. We purchased a replacement natural gas furnace and air conditioning unit from them and are looking forward to a hot summer to test it out. Take a read through the other reviews, i have no doubts they are true, completely match the service we received! Well done Airco team!!Services: Installation, Heating system installation, Install AC, Install thermostat

Trevor S. Avatar
Trevor S.
6/23/2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI wish I could give more than five stars. Just had tankless water heater installed plus a heat pump and couldn’t be happier with the experience. We have a German Shepard that isn’t the friendliest but they were super great with working around him and even stayed late in order for the installation to only take three days rather than four. All three of the guys we dealt with were also the most polite and friendly people and it was without a doubt the best customer service we have ever experienced. Thanks so much for everything!Services: HVAC duct & vent installation, Heating system installation, Ductless heating & A/C servicesI wish I could give more than five stars. Just had tankless water heater installed plus a heat pump and couldn’t be happier with the experience. We have a German Shepard that isn’t the friendliest but they were super great with working …More

Patrick “. Avatar
Patrick “.
6/16/2022

Positive: Professionalism, Punctuality, Quality, ResponsivenessWe recently had Airco come in to install our new air conditioning system in our house. I had a few quotes and during the quote process the information provided by airco was the most informative. They didn’t have the cheapest quote but they definitely instilled the most confidence. On the install day it proved to be one of the most difficult jobs the techs had ever come across, but they were nothing but patient and professional. Very kind friendly techs and felt totally comfortable with them in my home. They worked very hard! They were very well equipped to handle the difficult job. I love that they’re a local family run business! Also the communication we had was really prompt and clear. We’ll be doing all our HVAC maintenance through them from now on. Support local business!!Service: Install ACWe recently had Airco come in to install our new air conditioning system in our house. I had a few quotes and during the quote process the information provided by airco was the most informative. They didn’t have the cheapest quote but …More

Cody a. Avatar
Cody a.
6/15/2022

I'm writing this a year after our AC install and switch from hot water tank to tankless. I wanted to give some time to gauge the quality of the work and see if Dan's consultations held up and I'm happy to report they did.First off, we had no less than 5 or 6 HVAC companies either ghost us or completely dismiss our questions and concerns. Dan was the exact opposite. He spent over an hour examining the air flow in the house, answering my questions about A/C vs heat pumps and broke down for us about all the things to consider including the rebates involved, year to year expectations on the cost of A/C vs. HP, future proofing and effects on resale value. Dan also had no agenda. 2 companies tried heavily to push us to not install heat pumps (1 it turned out didn't even offer the service) but Dan gave us all the options and presented us with strong reasoning on what he thought were the best ones with nothing being off the table.The install was incredibly smooth. It was in the midst of the heat wave last summer (we were lucky and had ordered all the parts 2 months before) and Dan and co. were perfectly on time and did the work on schedule despite having to deal with hundreds of other desperate customers calling their phone lines. The install took a day for both A/C and the tank and there were zero issues. In the time since the install we've had no issues and no reason to call them back or anything that would require warranty. The tankless that was recommended was perfect for our house. We're looking forward to using the A/C again this summer.The price was reasonable compared to what you get from any other HVAC company but they were hands down the best in quality, expertise, trust and accountability from the companies I looked at. For those reasons I highly recommend Airco. Spend your thousands with this team and avoid the others.

Jatinder S. Avatar
Jatinder S.
5/19/2022

From the initial estimate, we knew Airco was the way to go. William was detailed and knowledgeable, pointing out areas of concern and advising us of issues to be addressed. He was more than a salesman trying to win our business. He helped us make an informed decision. We talked to a competitor as well, and the salesman barely glanced at our furnace, simply assuring us it could be done for the quoted price. We opted for Airco. When the heat pump was installed, we followed William’s advice and had a new return air duct installed in the basement. What a difference it has made! That simple change has equalized the temperature throughout our house and was a great payoff for such a small price. Before he left, William took his time illustrating the new system and answering our questions. We could not be happier with Airco! The quality of the equipment is top notch, the installation went smoothly, and the people are friendly and professional. Thanks so much to Airco and William!

Kim C. Avatar
Kim C.
5/12/2022

We met with Dan from Airco to discuss options for air conditioning our home. He was very knowledgeable and gave us a lot of information in order to determine which option was best for us. We decided to go with a Heat Pump, which also involved updating our furnace. Because of its age we decided to replace our hot water heater at the same time. William our installer was the best! He was very knowledgeable, thorough, and answered any questions or concerns we had. There was a lot of work involved but he ensured that it went quickly and with as little disruption as possible. He obviously took pride in his work insuring the job was done properly. Our new system has been up and running for a month now. It is quieter, more efficient, and we are very happy with our decision to go with Airco for this work. We would certainly use them again in the future and highly recommend them.Jerry and Shawn

Shawn I. Avatar
Shawn I.
5/06/2022

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